Insurance Verification Specialist

Full Time
411 N Washington Ave
Dallas, TX 75246-1712
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Job Description

Baylor Scott & White Institute for Rehabilitation

Location: Dallas, TX 


Insurance Verification Specialist

 Hours: vary between Monday - Friday 8am - 5pm

Full Time


Compensation depends upon candidate’s years of experience and internal equity.

Minimum starting salary: $18 per hour based off experience

*Insurance Experience Required - Minimum of 2 years*

This is NOT a remote position, applicants are required to come into the office.


Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

  • Health, Dental, and Vision insurance; Life insurance; Prescription coverage
  • Paid Time Off (PTO) and Extended Illness Days (EID)
  • A 401(k) retirement plan with company match
  • Short and Long Term Disability
  • Personal and Family Medical Leave
  • PSS Ladder Program

*Eligibility and effective dates vary


Job Summary:

Verifies patient benefits by phone or insurance platform.  Documents benefits into Therapy Source New Patient Registration (NPR).  Provide insurance data support to the clinics and Central Billing Office. Provide support with Special Projects.

Essential Functions:

Verifies insurance eligibility by phone or approved online platforms.

Knowledge of in-network payers with use of resources and tools.

Knowledge of out-of-network options to communicate and recommend to front office clinic staff.

Communicates issues/problems with demographic information to the Administrative Service Manager.

Communicates any problems with insurance companies to Administrative Service Manager.

Documenting and tracking payer specific requirements.

Reporting daily statics to ensure department goals are met.

Forward any updates changes or addition of plans from insurance companies to Administrative Service Manager in a timely manner.

Inputs insurance benefits into comment screen within 24 hours of receiving, contingent upon all information is available and accurate in order to receive benefits.

Ensure information registered into TS NPR system is accurate according to information given, e.g. patient ID, group # etc.

Conveys the need for pre-cert or referral as soon as information is received from insurance company to front office clinic staff.

Answers phone for within the insurance verification administrative offices in a timely and professional manner.

Assures the completeness and accuracy of all insurance information prior to a perspective patient’s admission.

Provides patient insurance support to front office, billing and collections staff.

Good organization skills, excellent telephone and people skills

Time Management skills with demonstrated ability to meet deadlines


All other Tasks as assigned


Minimum Qualifications

  • HS diploma or GED is required
  • Insurance Experience - minimum of 2 years is required

Preferred Experience

  • Customer service experience preferred
  • Knowledge of insurance verification preferred
  • Healthcare, Medical, Dental office administration preferred

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.


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