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Centralized Scheduler - Call Center - Grapevine
Grapevine, TX 76051-3593 | View Maps & Directions
Job Description
Baylor Scott & White Institute for Rehabilitation - Outpatient
Grapevine Clinic Address: 1643 Lancaster Dr. Suite 100 Grapevine, TX 76051
Centralized Scheduler - Full Time
Monday to Friday - 8 hours a day
Shifts will rotate, clinic is open 7 a.m. - 7 p.m. M-F
Centralized scheduling department is a high demand department where we schedule referrals for all 100+ BSWIR OP clinics.
***Call Center Experience Preferred***
THIS IS NOT A REMOTE POSITION, Applicants are required to come into the office.
Select Medical/Baylor Scott & White Institute for Rehabilitation complies with state and federal wage and hour laws. Compensation depends upon candidate’s years of experience and internal equity. This is an entry level position, starting pay is $17.00 an hour based off of experience.
Responsibilities On a daily basis you will be responsible for: Answering incoming rollover calls from clinics Calling referrals received from provider sources Overall high call volume and returning patient's voicemails Working out EPIC, Therapy source and other sites to obtain and call referrals Team of 15 Schedulers Qualifications Minimum Qualifications High School Diploma or equivalent required Preferred Qualifications Courses in bookkeeping and accounting OR work experience in a healthcare or related setting. One to two years medical billing and administrative experience preferred. Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians. Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service.
Responsibilities
On a daily basis you will be responsible for:
- Answering incoming rollover calls from clinics
- Calling referrals received from provider sources
- Overall high call volume and returning patient’s voicemails
- Working out EPIC, Therapy source and other sites to obtain and call referrals
- Team of 15 Schedulers
Qualifications
Minimum Qualifications
- High School Diploma or equivalent required
Preferred Qualifications
- Courses in bookkeeping and accounting OR work experience in a healthcare or related setting.
- One to two years medical billing and administrative experience preferred.
- Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians.
- Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service.
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
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