Patient Account Representative

Full Time Regular
400 Technology Drive
Canonsburg, PA 15317
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Job Description


For a rewarding and fulfilling career!


We are looking for highly motivated Patient Account Representatives. 

In this position, you will manage and follow up on moderate to complex medical claims while meeting or exceeding production and quality designated standards.

Starting at $16.50 per hour

 Commensurate with experience



SHIFT: Monday - Friday, FLEX SCHEDULE. 

Remote considered after onsite introductory period, (approximately 90 days) and once metrics are reached and maintained.


SCHEDULE: Full-time

EXPERIENCE: Healthcare collections recommended and highly preferred.


  • Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
  • Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.
  • Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.
  • Identify and resolve issues impacting the timely collection of open receivables.
  • Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.
  • As necessary, request account adjustments as identified via write off requests and refund requests.
  • Meet the expectations and goals for productivity and cash targets as set forth by management
  • Performs other duties or special projects as assigned.



  • High School Diploma or GED


  • Healthcare collections experience
  • Experience working in a production based environment where daily, weekly and monthly goals are set and routinely met.
  • Have experience with receiving feedback regarding quality of work.
  • Self-Motivated and Accountable
  • Experience in telephone collections not just on-line. Must be comfortable talking on the phone.
  • Proficient in trouble shooting minor software and hardware issues
  • Ability to work independently and resourceful in problem solving
  • Childcare coverage if applicable – not a substitute for child care
  • Private workspace in their home. Does not have to be an office but cannot be where others can view protected healthcare information while working.
  • Appropriate WIFI capabilities.


Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

  • An extensive and thorough paid orientation program
  • Paid Time Off (PTO) and Extended Illness Days (EID)
  • Health, Dental, and Vision Insurance; Life insurance; Prescription coverage
  • EAP, FSA, HSA, Employee discounts, Referral program
  • A 401(k) retirement plan with company match

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.


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