Centralized Scheduler - Call Center - Full Time - Austin

ID160831
Full Time Regular
200 Medical Parkway
Lakeway, TX 78738
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Job Description

Baylor Scott & White Institute for Rehabilitation - Outpatient 

 Red River clinic  address: 3200 Red River Street Suite 101 Austin Tx 78705 

Centralized Scheduler - Full Time

Monday to Friday - 8 hours a day

Shifts will rotate, clinic is open 7 a.m. - 7 p.m. M-F

 Centralized scheduling department is a high demand department where we schedule referrals for all 100+ BSWIR OP clinics.

***Call Center Experience Preferred***

Responsibilities

On a daily basis you will be responsible for: 

  • Answering incoming rollover calls from clinics
  • Calling referrals received from provider sources
  • Overall high call volume and returning patient’s voicemails
  • Working out EPIC, Therapy source and other sites to obtain and call referrals
  • Team of 11 Schedulers

Qualifications

Minimum Qualifications

  • High School Diploma or equivalent required

Preferred Qualifications

  • Courses in bookkeeping and accounting OR work experience in a healthcare or related setting.
  • One to two years medical billing and administrative experience preferred.
  • Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians.
  • Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service.

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

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