Patient Service Specialist (PSS) - Lancaster, PA

ID148528
Full Time Regular
241 Rohrerstown Road
Lancaster, PA 17601
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Job Description

At WORKNET, a division of Select Medical, we deliver superior quality in all that we do. We treat each other with respect and promote a positive environment where people feel valued. We are honest and open in our relationships and straightforward in our communications. At WORKNET, we work together to achieve company objectives.

Are you someone who absolutely loves to be of service to others?  Do you enjoy when people depend on you for help?  Are you organized and detail-oriented? Do you thrive on building relationships with others?  If so, the Patient Service Specialist role could be a great fit for you. 

 

This is not your average front desk, receptionist position – it’s so much more! Working as a Patient Service Specialist at WORKNET can be a highly fulfilling job that allows you to not only have a positive impact on the patient’s experience, but also your coworkers’ experience, and the results we achieve as a company.

 

At WORKNET, every team member has a critical role to play in the success of our patients and our company.  As a Patient Service Specialist, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care and treatment, as well as a great place for employees to work. So while you will be stationed at the front desk, you will be making an impact on every patient’s care experience.

 

General Requirements: The ideal Select Medical employee is…

  • Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients
  • Patient-centric mindset: the patient always comes first and you will make the first and last impression on them
  • Exceptional communication skills: communicate proactively and with empathy
  • Detail-oriented: people count on you to ensure all the details are done correctly the first time around
  • Team Player: you will be an integral part of a clinical team

Responsibilities

  • Responsibilities: You’re more than just an admin or a secretary! The ideal candidate possesses the ability to consistently perform the following job duties with excellence... 

    • Warmly greet every patient with eye contact, a smile, and a positive statement
    • Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit
    • Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations
    • Carefully conduct insurance authorizations and verifications
    • Collect co-pays from patients with attention to detail
    • Offer a fond farewell, providing any pertinent information about their next appointment
    • Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude
    • Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep
    • Live the Select Medical Values in every interaction, every day

 Schedule:

  • Clinic Location: Lancaster, PA
  • Type of Employment: Full time
  • Hours: Normal Business Hours
  • Full Medical and Dental Benefits: Yes (32+ hours)
  • Previous medical office experience: Strongly Preferred
  • Previous experience with insurance/billing: Strongly Preferred 

Qualifications

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
  • Ability to carry office supplies up to 10lbs.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.

Required Credentials:

  • High School Diploma or GED required.

Preferred Qualiications: 

  • Bilingual (English/Spanish) preferred
  • Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.)
  • Ability to type 40 words per minute preferred

Additional Data

As a WORKNET employee, we want you to:

  • Be Patient-Centered: focus on the needs of patients to help improve their lives
  • Build Trust: speak up, make good decisions, and trust others to do the same
  • Own the Future: own your success and take action to build a successful career
  • Think First: understand that good data is key to achieving superior results
  • Celebrate Success: recognize and reward others for the value they create
  • Create Change: innovate in how you perform your role

To apply, complete our FULL HR application at https://careers.selectmedical.com/.  

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

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