Patient Care Representative - Variable Shifts - Full Time

Specific Duties

1. Performs as the brand ambassador to the hospital and provides excellent customer service in interactions with patients and staff.
2. Rounds on all newly admitted patients and ensures safety and satisfaction.
3. Rounds on all discharging patients to ensure safe discharge and to facilitate any last minute concerns the patients may have.
4. Staff the reception desk intermittently which includes answering telephones, directing guests, welcoming patients and practitioners.
5. Staff the ambulance bay to meet and welcome patients and to receive consent for treatment before patients are taken to their rooms.
6. Produce excel spreadsheets to demonstrate patient concerns daily to follow up.
7. Produce graphs/charts to demonstrate retrospectively the volume and quality of the work done by the department.
8. Liaise between the patient and all departments in the hospital to advocate for the patient and their needs.
9. Perform administrative duties as needed such as filing and taking meeting minutes.
10. Perform other duties as requested.

Minimum Education & Experience 

• Education: High School Diploma or equivalent required.
• Six months plus experience required.