Patient Services Specialist - Day Institute- North Float

Full Time Regular
12380 DePaul Drive
Bridgeton, MO 63044
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Job Description

SSM Health Physical Therapy-

Day Institute

Patient Service Specialist  


Shifts:  Monday - Friday, 40 hours a week, hours vary based on center

Must be available to float to all 7 of our Day Institute Centers in St. Louis Area

SSM Health Day Institute has 7+ centers throughout the St. Louis area.  Our Day Institutes are a specialized outpatient rehabilitation program designed for individuals recovering from a traumatic injury or illness, who no longer require 24-hour nursing or acute rehabilitative care. The individual benefits from a comprehensive, multi-disciplinary approach to treatment that focuses on building skills and maximizing independence in daily activities at home, at work or in the community.

There are six specialized tracks; each is specifically designed to maximize a participant’s physical and functional abilities and independence. Each program focuses on the wide range of physical, cognitive, emotional, behavioral, social and psychological challenges, as well as any self-care issues that an injury or illness may present.

The treatment team at SSM Health Day Institute works closely with each participant to establish realistic goals and an individualized treatment plan. Depending on a participant’s needs, the five specialized tracks are:

  • Neurological Rehabilitation Program
  • Medically Complex Rehabilitation Program
  • Cognitive Rehabilitation Program
  • Amputee Rehabilitation Program
  • Orthopedic Rehabilitation Program
  • Parkinson's Rehabilitation Program - LSVT

We have been recognized by the St. Louis Post Dispatch as one of the "Top Workplaces" in St. Louis for 2015, 2016, 2017 and 2018!

*Robust benefits package including:

  • Excellent Orientation Program
  • Paid Time Off (PTO)
  • Extended Illness Days (EID)
  • Health, Dental, and Vision Insurance 
  • Coverage
  • Life Insurance
  • Short- and Long-Term Disability
  • 401(k) Retirement Plan with employer matching
  • Personal and Family Medical Leave

*This is an entry level position*

Salary:  starting around $15/ hour


  • Greets patients
  • Answers phones
  • Patient intake and data entry
  • Insurance verification and pre-authorization
  • Schedules patient appointments
  • Operates front office of outpatient centers
  • Supports therapists and therapy assistants
  • Daily cash balancing and weekly banking deposits


  • HS diploma or GED is required
  • Customer service experience preferred
  • Knowledge of insurance verification preferred
  • Healthcare, Medical, Dental office administration preferred


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