Systems Support Analyst I

ID141730
Full Time Regular
2 Harbor Bend Ct., Suite 102
Lake Saint Louis, MO 63367
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Job Description

Select Medical has been recognized as a Forbes "Best-In-State" Employer

  • Do you pride yourself in delivering superior quality in all that you do?
  • Do you treat others as they would like to be treated?
  • Are you results-oriented and a team player?
  • Do you take pride in finding resourceful ways of overcoming obstacles?

If you answered yes to all of these questions, we want you!!!

 

This is an excellent opportunity for an experienced systems support specialist/analyst to provide advanced endpoint device, intermediate application, and basic network infrastructure support throughout our hospitals in the St. Louis area, which includes:

  • SSM - Bridgeton
  • SSM - Richmond Heights
  • SSM - Lake St. Louis
  • SSM Outpatient Clinics
  • Select Specialty Hospital - St. Louis
  • Select Specialty Hospital - Town and Country
  • Select Specialty Hospital - Springfield

The Systems Support Specialist/Analyst is challenged with supporting, monitoring, documenting and scheduling operating procedures for endpoint devices.  This position is responsible for following up with end users on all outstanding problems logged through the corporate Help Desk. The Systems Support Specialist/Analyst reports to the Manager, Systems Support.

Why work for Select Medical?

At Select Medical we have an upbeat and collaborative environment that encourages innovation. Our environment engages employees to use their talents and gives them opportunities to hone new skills.

Come be a part of our team - you'll work with phenomenal people that are here for the 78,000 patients our clinicians treat every single day!

Responsibilities

  • Respond to help desk referred trouble tickets; provide for or assist in providing end users support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner.
  • Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned.
  • Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.
  • Monitor and report on any security violations related to the unwarranted access to corporate data.
  • Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.
  • Manages the integration of startup and relocated facilities to the corporate network infrastructure.
  • Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.
  • Maintain records and documentation related to network nodes, network equipment, data cabling and location of equipment and software revisions.

Qualifications

What we’d Love to See:

  • 5+ years of experience in information systems, preferably in end user support for network software, LAN infrastructure devices, operating systems, and endpoint devices. BS or BA degree in Information Technology, Computer Science, or another related field preferred.
  • Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc).
  • Knowledge of Microsoft productivity application suites and experience supporting browser-based technologies.
  • Excellent analytical, problem solving and customer service skills are essential.
  • Excellent verbal and writing skills required.
  • Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow and patient care.
  • Healthcare and clinical experience preferred.
  • Health application support including Epic and Medhost a plus.
  • Ability to lift up to 40 lbs.
  • Regular regional travel required, and availability beyond standard business hours to address mission critical issues that may affect patient care.
  • Help maintain team spirit by assisting other staff members and promoting a positive workplace.
  • Maintain records and documentation related to network nodes, network equipment, data cabling and location of equipment and software revisions.

Additional Data

 

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

Select Medical is a leading provider of specialized health care in both inpatient and outpatient settings, treating more than 80,000 patients in a typical day.  Ranging from some of the most critically ill individuals in our nation’s healthcare system to some of the most fit athletes, our patients benefit from the combined knowledge and expertise of over 50,000 employees.  No matter what the setting, our people are dedicated to providing an exceptional patient experience. 

Select Medical is an EOE.

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