Patient Services Specialist - Full Time- Florissant Day Institute

Full Time Regular
3501 Dunn Road
Florissant, MO 63033
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Job Description

SSM Health Physical Therapy is looking for a Patient Service Specialist to join the team at the Florissant Day Institute!!

SSM Health Physical Therapy offers a wide array of outpatient services at multiple locations throughout the St. Louis area. Our outpatient services range from specific, single therapy services, such as physical therapy for back pain or a sports injury, to comprehensive day-long therapy programs as part of our Day Institute Program. SSM Health Physical Therapy also offers home health services through SSM Health at Home, which allow patients to receive therapy services at home. The goal of rehabilitation for each patient is to achieve a better quality of life, independence, comfort, and maximum mobility.

Assures provision of office functions such as patient scheduling, reception duties, medical record preparation, clinic statistics and report compilation, data collection and dissemination, regarding but not limited to patient demographics and third party payers, and all other necessary clerical and office functions.  Obtains and tracks authorizations.  Collects, reconciles and prepares daily bank deposits for over the counter cash.  Possesses exceptional communication skills and performs multiple tasks while remaining courteous.

This position is Full Time - Monday - Friday.

Two years in medical office setting that required multi-tasking preferred.  Knowledge of health insurance preferred.


Communicates effectively and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors.  Exhibits excellence in customer service skills.     


Answers/places telephone calls in a prompt and professional manner.  Directs calls as needed, records and delivers complete and thorough messages.


Schedules patients for services(s) within established guidelines.  With assistance of clinic supervisor, schedules appointments to reduce cancellations and recapture lost visits through reschedules and refills. Encourages patients to adhere to treatment frequency prescribed by the physician.  Offers alternate appointments in the event of patient cancellation.  When necessary, modifies patient schedule to accommodate staffing and clinic needs.

Greets and registers patients in a timely, professional and customer-focused manner.  Ensures thorough completion of all necessary patient forms with appropriate signatures and copies of insurance cards.  Validates accuracy of all information provided by patient.  Forwards information to admission department.


Explains outpatient policies and procedures and billing processes to patient.  Direct patient appropriately as needed.

Notifies clinical staff of patient readiness.  Monitors patient waiting time, assuring that patients do not experience a wait for care. 

Collects patient co-payment and related fees for supplies and services and provides receipts.  Maintains all necessary functions of co-pay and related fee transactions, including co-pay log/deposit slip, collection and safe storage of monies, transmission of log with receipts to accounting.

Generates and maintains medical record.  Prepares chart for clinician including appropriate forms for therapist completion. Files and maintain medical record chart.  Releases medical record following approved procedures.

Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.  Responsible with treatment team to ensure appropriate authorizations, prescriptions and certifications are in place prior to patient treatment session.


Education:  High School Diploma or equivalent required.

Two years in medical office setting that required multi-tasking preferred.

Knowledge of health insurance preferred.


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