Patient Services Specialist - Medical Front Office - PRN Float
Baylor Scott & White Institute for Rehabilitation
Richardson, Plano TX
Patient Service Specialist
This position will require to travel to clinics in Richardson, Plano and Garland.
*PRN rate is $15.50/hr.
Choose to be an integral part of a team that helps patients achieve their greatest potential and work toward productive, independent lives. The Patient Service Specialist (PSS) ensures the highest level of customer service to patients, fellow employees, and referral sources through the coordination and administration of facility’s “front office” activities. Ensure that all activities that directly affect billing for services provided are accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established company policies and compliance programs.
Employees in this position will:
- Greet patients and visitors to the facility in a pleasant tone and timely and courteous manner.
- Answer and direct all telephone calls.
- Accurately schedule patients for appointments.
- Obtain patient, billing and insurance information in order to maintain current and accurate information in patient files, documentation software (TherapySource) and in RT billing system.
- Prepare forms and reports as well as conduct billing or collection activities as necessary.
- Perform general clerical functions including a working knowledge of all front desk duties.
- Coordinate patient charts and appointments to ensure timely service.
- Verify insurance eligibility of patients and authorization to determine if services are covered.
- Provide information to patients advising them of their financial responsibility and payment required at each visit.
- Administer quality assurance programs to ensure patient satisfaction with facility.
- Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow.
- Maintain a system of controls for cash receipts, including daily entry in TherapySource and RT and daily reconciliation processes to ensure proper handling of monies received.
- Foster and support a workplace culture that emphasizes the importance of Customer Service.
- Work with patients, doctors, payors, CBO, and internal departments of Baylor Rehab and Select Medical to resolve concerns and problems.
- Adjust work schedule, in the event the needs of the facility change.
- Travel to non-home location clinic or other site for training or coverage when necessary.
- Perform other duties as requested.
Hours: M-F between 7 a.m.-7 p.m
*This is a full time float position that will require traveling to our East and Central DFW clinics for training or coverage when necessary.
- High School Diploma or equivalent required
- Courses in bookkeeping and accounting OR work experience in a healthcare or related setting.
- One to two years medical billing and administrative experience preferred.
- Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians.
- Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service.
Baylor Scott & White Institute for Rehabilitation, a joint venture between Baylor Scott & White Health and Select Medical, carries a well-known reputation for patient care and exceptional quality outcomes. We serve all people through exemplary healthcare, education, research and community service. Since opening in 1981, our flagship inpatient rehab hospital in Dallas has received repeated recognition by U.S. News & World Report as one of the best rehab hospitals in the nation. All of our inpatient hospitals are accredited by The Joint Commission, including specialty accreditation for our stroke rehab programs. And for five consecutive years we have been recognized as a “Best Place to Work” by the Dallas Business Journal.
With the combined expertise of our joint venture partners, Baylor Scott & White Rehabilitation has become one of the most recognized and largest rehabilitation providers in the nation. We have continuously grown in size, scope and excellence across North Texas, and in the summer of 2018 our footprint has expanded to include new partners in Central Texas. With this expansion, we have more than 2,300 talented, caring and compassionate team members working in the following environments:
- 4 inpatient rehab hospitals (free-standing)
- 2 inpatient rehab units in Baylor Scott & White Health acute hospitals
- 9 acute therapy units in Baylor Scott & White Health acute hospitals
- 87 outpatient therapy locations (and growing)
- A home health division covering all of North Texas
Select Medical is an equal opportunity employer committed to dealing with employees in a nondiscriminatory manner and based on job-related qualifications and abilities. The Company will recruit, hire, train, and promote all persons without regard to race, color, sex, religion, national origin, veteran status, age (40 and over), marital status, disability or history of disability (except where physical or mental abilities are a bona fide occupational qualification) or any other protected status.
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